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Nuitée
Contact sales
Contact

Talk to our team

Pick what you need and we'll get you to the right people. Support runs 24/7.

Do you have a Connect account?

Submit a ticket and our developer support team will pick it up. For docs and sandbox access, go to the Developer Hub.

Submit a ticket Go to Developer Hub

Sales

Plan a project with Connect or Cloud and find the right setup for your business.

Contact sales

Hotels and VCC

Transactions, payout timelines and virtual card questions.

Get hotel support Having a VCC issue?

Travelers

Questions about a trip or a booking you have already made.

Contact customer support
FAQ

Common questions

Answers for partners, hotels, travelers and developers.

General & partnershipHotel & property partnersCustomers & travelersDevelopers & technical support
General & partnership
What products does Nuitée offer?
Nuitée builds travel technology in three areas: Connect gives developers APIs to search and book stays, flights and experiences, Cloud helps hotels sell directly to new demand, and Mapping cleans and matches hotel content and data.
Can I get a demo of Cloud, Connect or Mapping?
Yes. Request one through the sales contact form or reach the sales team directly and we will set it up.
How do I discuss a partnership?
Use the sales contact form and tell us a little about your business. The right person will follow up.
Where are your offices?
Nuitée is headquartered in Dublin, Ireland, with tech and operations hubs in Casablanca and Palma de Mallorca, an office in Barcelona, and commercial teams around the world.
Hotel & property partners
When do hotels get paid?
Payments are typically made 2 to 5 business days after check-in.
How are virtual credit cards (VCCs) delivered?
VCCs are sent to your registered email address and are also available in the dashboard and through the API.
Where can I see my payout schedule?
Your payout schedule is available in the partner dashboard under Earnings.
What should I do about a no-show?
Contact partner support. For urgent cases our team is available 24/7. You can start from the hotel support page.
Customers & travelers
How will I receive my booking confirmation?
By email, and you can also find it in the customer portal.
How do I change or cancel a booking?
Use the customer portal or contact customer support.
What if something goes wrong during my stay?
Our support team is available 24/7 to help with any issue during your stay.
How do refunds work?
Request a refund through the customer portal or by contacting support. Refunds typically take 5 to 10 business days.
Developers & technical support
Where can I find the API documentation?
Documentation lives at docs.nuitee.com.
How do I get sandbox credentials?
Sign up and you will find your sandbox credentials in the developer dashboard.
How do I report a technical issue?
If you have a Connect account, submit a ticket. You can also email dev-support@nuitee.com. We usually reply within 24 hours.
What other support channels are there?
You can also use the developer community forum or book a technical consultation call.