Terms & Conditions

Last updated: January 2025

Introduction

Who We Are

Nuitée.com website is owned by Nuitée Travel Limited (trading as "Nuitée").

**Nuitée Travel Limited** CRO ref: 570685 VAT / TAX ref: IE3388031 IH 4 Waterloo Rd, Ballsbridge, Dublin, D04 A0X3 Ireland Email: hello@nuitee.com

Definitions

**"Us" or "Our" or "We"** refers to Nuitée

**Clients, Affiliate, Travel Agent, or Agent** (hereinafter referred to as "User") refers to the users of Nuitée.com website whether under the Service Agreement or not.

**"You" or "Your"** refers to the Nuitée User who is authorized to use and have access to Nuitée products and services through pro.nuitée.com website.

**Customer, "End-consumer" or Passenger** (hereinafter referred to as "Passenger") refers to the end-user of Nuitée products and services who is a customer of the Client, Affiliate, Travel Agent or Agent.

**Travel Services** refers to hotel accommodation services and other travel related products and services such as Activities, Excursions or Airport transfer services

**FIT** means Foreign independent traveller

Change in Our Terms and Conditions

Nuitée reserves the right to change and modify these terms and conditions at any time without prior notice. Changes will be effective as soon as they are published on Nuitée.com website.

Reservations & Bookings

Reservation

All bookings/reservations must be made online. When a User of Nuitée has completed the booking online, it is the User's responsibility to check and make sure that all the reservation details (such as hotel address, hotel info, city and country details) on the accommodation voucher are correct. Once the reservations/requests are confirmed, Nuitée's cancellation, amendment, no-show policy is stated in the cancellation policy before booking or at the booking confirmation. Payment and refund/discount policies will be applicable to the User who signed the Service Agreement with Nuitée.

No amendments of any kind (date changes, name changes, flight number change, vehicle type change) are accepted. No changes are permitted on Transfers or Activities. It is mandatory to enter a valid and accurate flight information details at the time of booking since, it is not possible to amend.

Groups

A booking is considered to be a group booking when there are ten (10) or more pax travelling under the same booking locator or reference. Nuitée reserves the right to cancel any FIT booking made for a group or, if determines, at its sole discretion, that the booking was/has been made for the purpose of holding space for a future sale. User must submit its group request using Nuitée's offline group department.

Names of Persons Travelling

It is important that the person making the booking must enter the correct names of all persons travelling. If TEST, TBA or any other abbreviation not corresponding to the real name information of the End-consumer has been entered as the guest's name, the hotel may reject the booking. The names of all persons travelling must be entered and the First name should be followed by the Family name.

Customer Accounts & Communication

Email Accounts

It is the responsibility of Nuitée's User to ensure that they have entered a correct email address. If any Nuitée email has been sent to the affiliates Junk or Bulk mail folder, this can be prevented from happening by opening our e-mail and clicking on the "not spam" or "this is not a spam" button.

Guest Stay & Hotel Information

Special Requests

Specific room types, smoking preferences and bedding types for double/twin rooms can't be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of End-consumer(s) booked.

Room Types

It is the responsibility of Nuitée's User that makes the booking to ensure that the room type booked will be suitable for the party traveling. If more people turn up at the hotel than the capacity of the room it can accommodate, the hotel has the right not to accept the booking without refund.

While Nuitée undertakes to ensure that User requested room type and smoking preference is available, Nuitée can't guarantee the actual bedding makeup of the room. These special requests are sent to hotels and are subject to hotel's availability at the moment of the booking.

Nuitée will try to provide the room type(s) booked however, there may be occasions when instead of a double-bedded room a twin may be allocated or a doublebedded room instead of a twin. Please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. While all room type preferences are forwarded to the hotel, room allocation is done by the hotel and is subject to availability at the time of check in.

Late Check-in

If a customer is expected to arrive after 21:00 hours, please contact the hotel and inform them of Customer's arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released.

Early Checkout

Early checkout related refund demands should be accompanied with hotel issued early checkout permission. However, the early checkout permission itself does not guarantee any refund, and the refund may be claimed only, if and when, our partner/hotel does not invoice Nuitée.

Hotel Categories/ Local Classification and Star (*) Ratings

Star ratings give a general overview of the quality of the hotel and approximate level of facilities, services and amenities available. However, this rating system does vary from country to country. For example: 5* in a Paris hotel might not be the same standard as a 5* hotel in Berlin. Nuitée are not responsible for the hotel categories and star (*) ratings as these have been provided to us and accepted in good faith.

Payments, Fees & Charges

Payment and Rates

Currency exchange rates generally change on a daily basis depending on the fluctuations in the market. Nuitée reserves the right to update room rates displayed on the website depending on any market fluctuations.

Rates might change to reflect exchange rate fluctuations up until the booking is fully paid, for bookings that are made in currencies other than EUR, USD and GBP. Once the booking is fully paid, there will be no more changes.

Our rates include all applicable direct taxes.

Indirect taxes like Tourist / local / city / eco taxes, charged locally might not be included. If any of these taxes needs to be paid at the hotel, this info will be shown in Remarks and on the voucher.

Nuitée.com collects the payments via its payment gateway provider on his website or by bank transfer, subject to the payment terms and condition agreement with the User.

Chargeback & Fraud

User is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds.

Without prejudice to the right of the User to appeal a reported Chargeback with the acquiring bank, User explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by Nuitée and/or its affiliated acquiring entity, provided that Nuitée notifies the User of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, Nuitée has no liability whatsoever and will not refund any payment to your credit card, debit card or your account.

Upon notification of a Chargeback, User may initiate a challenge to the Chargeback by forwarding all transaction information to Nuitée within permitted time period by e-mail (e.g. signed order form to provide proof of the cardholder's authorisation of the transaction). Upon receipt, Nuitée will forward this information to the acquiring bank. Chargeback case will be finalised subject to the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which, will make the final decision of the case.

In order to protect Nuitée against any form of fraud, unauthorised use of the Services or prohibited activities, including, but not limited to misuse of an Agency Account ID, Nuitée will have the right to immediately modify and/or suspend some or all of the provision of Services to User by written notice. Nuitée shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs:

- Number of Chargebacks is affecting the reputation of Nuitée; - Nuitée reasonably suspects or has evidence that fraud is or may be occurring; - Nuitée reasonably determines that the User is willfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs; - The risk profile of User and/or its transactions change significantly; - An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises Nuitée to modify, suspend or terminate the Services; - A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

Acting as a booking agent we are unable to accept liability for illness or personal injury, theft or damages arising from your customer's stay in the accommodation booked on behalf of the customers, unless as a direct result of the negligence of nuitee.com. Whilst nuitee.com will provide the utmost assistance if the above does occur, we are in no way liable and any claim for damages for the above should be made directly to the accommodation provider, and will be under the jurisdiction of the law of the country in which the accommodation is located.

Important

Our company name will appear as Nuitée Travel Limited on User card statement. If a Nuitée Affiliate has used its User credit card to make the hotel booking then, it is the responsibility of Nuitée's Affiliate to inform its Customer of this important information in order to avoid any misunderstandings.

Nuitée reserves the right to correct any pricing or displayed errors and/or omissions. This includes errors and/or omissions, which have been entered by a hotelier or local agent. In the event of a price error and/or omission, we will offer the choice of either keeping the booking at the correct rates, cancelling the booking or subject to availability, we'll offer a suitable alternate hotel.

Local Market Rates

Not all of the hotel rates displayed on Nuitée website are applicable for the local market. In addition, some other markets may be affected and in such cases the hotel is within their rights to change the rates without prior notice. User agrees that Passenger nationality declaration is mandatory and must be determined by selecting Nationality at the time of booking. This information must be in accordance with the Passenger passport. False declaration of Passenger nationality may cause consequences for which Nuitée cannot be held liable. If User doesn't change Passenger's Nationality, User's nationality will be taken as Passenger nationality by default. In case, any financial damage occurs due to false nationality declaration, it will be covered by the User towards customers.

Resort and International Transaction Fees

The majority of credit card providers charge some sort of an international transaction fee. This fee is passed on by certain credit card providers because, the charge for the booking has been processed outside of the country that you reside in. Please note that this charge has not been passed on by Nuitée and that Nuitée cannot be held responsible for any international transaction charges passed on to the User or End-consumer's credit card issuer.

Some hotels, particularly in the U.S. do charge a resort fee which must be paid to the hotel directly. This is typically in the range of $10.00 to $20.00 per room and per night. Nuitée is not responsible for resort fees charges and has no control over their implementation.

Additional & Incidental Charges

Hotels may impose additional or incidental charges to the Customers such as; air conditioning, safe, mini fridge, rental television, remote control, etc. should read over which Nuitée has no control or accepts any responsibility. Any such charges must be paid directly to the hotel. Likewise, Nuitée has no control over any fees that a hotel may pass on for luggage storage, sauna, spa, swimming pool use, car parking fees, food and beverage, etc. During the festive season such as; Christmas and the New Year, some hotels impose a compulsory Gala and guests must pay any supplement for the Gala dinner. We are not always informed about Gala dinner supplements and Nuitée cannot be held responsible for any such Gala supplements passed on by the hotel.

Cancellations & Amendments

Cancellations & Amendments

We prefer that all cancellations and amendments are made on the Nuitée website. Alternatively you can contact the Nuitée Reservation Team via e-mail before the cancellation deadline for that specific booking/hotel. We do not accept cancellations or amendments over the telephone. Nuitée will not be bound by or accept responsibility for any changes and cancellations made directly with the hotel. Any requests for cancellations that are not made in proper time frame are subject to cancellation fee determined by Nuitée. It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and re-book with new details. When You re-book, new rates may be applicable. During special event periods, certain dates and early bird type bookings, hotels may pass on different cancellation policies of which You will be informed as soon as Nuitée is notified. In certain cases, name changes are not permitted and the bookings might need to be cancelled and re-booked. In this case new rates may apply. Any booking which offers free nights or early booking savings are liable to certain restrictions, which we will inform You about about as soon as Nuitée is notified. Generally these restrictions are; no name changes and no extension or reduction of nights e.g., You have booked a stay that includes 1 free night and Your Customer decides to cancel then, the free night will not be refunded because this was free. The nightly room rates might increase after a confirmed amendment, even if You decrease the number of nights. This might be either due to changes in currency exchange rates or promotions on the original booking date. If amendments are permitted, the following Amendment conditions may apply: Changes to arrival/departure date, room type or name change or where special offers were applied at the time of the booking may result in the re-pricing of that item, Product or Service.

Split Amendment

Nuitée system does not allow to make changes or amendments for multiple room bookings. Please cancel the whole booking and make a new reservation for multiple room bookings, and send an email to customer-support@nuitee.com for help.

Duplicate Bookings

Nuitée never guarantee a confirmation of duplicate bookings. If there are duplicate reservations on the system you need to amend one of them according to voucher conditions. Hotels might not agree to confirm duplicate bookings and in this situation, responsibility belongs to the User.

Special Events Period

During Special Event Periods, Providers and Hotels may pass on different cancellation policies of which User will be informed as soon as Nuitée is notified. Also, Provider(s) may not honor Nuitée's usual reduced rates, which means that the price Customer pays may be higher than the hotel's published rate. This can happen at any time when availability is low. During special event periods, certain dates and early bird type bookings, hotels and providers may pass on different cancellation policies of which User will be informed as soon as Nuitée is notified.

Guest Identity & Relocation

Proof of Id

When a booking has been made by a 3rd party, Nuitée reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form to protect Nuitée's Client/ Affiliate/Travel Agent/Agent. This security measure is not to cause any inconvenience but is intended to protect the credit card holder against any credit card misuse.

Relocation of your Passenger

If the original hotel booked is closed, overbooked, has maintenance problems and/or cannot provide the room(s) booked, Passenger accepts that the hotelier or Provider is responsible for finding alternate accommodation of a similar standard. If Nuitée have prior notice Nuitée will contact the User by e-mail to inform about the situation. In case of any relocation, Nuitée is responsible only to offer one alternative hotel. Providing more than one hotel option is at Nuitée's discretion. Nuitée constantly tries to find hotels in the desired area but, this situation can change according to the city and season (big events, conferences, festivals can affect the outcome). Nuitée accepts no liability for any losses or costs that might occur as a result of re-location as this is completely beyond Nuitée's control.

On Request Reservations

The hotels with Request button and bookings with On Request Processing status means that the hotel does not have any available allotment, however, Nuitée will contact the hotel to request extra space. In rare occasions, the availability at the hotel might change by the time You complete Your booking and the final status might turn to Request Processing. In these cases, do not attempt to book the same hotel again. You will be informed within 48 hours, if Your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, You will be advised. The confirmation may not be guaranteed and hotels have the right to reject "On Request bookings. If Your accommodation request is urgent, it is suggested that You select a hotel with instant confirmation. Depending upon when a new search is made on Nuitée system, You may see the same hotel appearing again. This is because space may have become available although at different rates from when the initial request was made.

Hotel Information & Services

Hotel Information and Facilities

While Nuitée strives to present hotel information on its website as accurately as possible, We are not responsible for the accuracy of this information or for any facilities that may or may not be available at the hotel during Your Passenger's stay or not suited to Your Passenger's individual tastes and preferences for this information is provided by hoteliers or third-parties. Redecoration, renovations and maintenance are necessary to the upkeep of the hotel and may take place without prior warning, however, the hotelier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond Our control. Nuitée cannot accept responsibility for any disturbance or inconvenience to Your Passenger for reasons beyond the hotelier's control or for accidents or losses which may have been caused by hotel management or staff.

Hotel and guest room photographs are provided to give a general overview of the hotel. Guest room photographs may be of a different category than the one You booked and not identical to the room Your Passenger/(s) is/are allocated at the hotel. All of the hotels on the Nuitée.com website require one of the guests to be at least 18 years old. In some States of the United States there are higher age limits. If You have booked a hotel in the United States and the travellers are under 25 years of age please contact the hotel directly for clarification.

Map Information

Maps are provided for information purposes only. While Nuitée.com strives to present hotel and map information as accurately as possible, We do not accept any responsibility for the accuracy of this information or for any errors and/or omissions. We suggest that you contact the hotel directly to obtain the most current and complete location information and directions.

Support & Complaints

Complaints

Any complaint which cannot be resolved at the hotel must be notified to Nuitée by logging into your Nuitée system or email customer-support@nuitee.com. All complaints must be notified within 10 days of the check out date. A copy of the complaint must also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by Nuitée to the relevant party. Response times do vary from between 5 – 20 working days depending upon the nature of the query in question.

Visa Support

Nuitée is not obliged to request any visa documents from the hotel for any bookings which have not been paid for in full.

Nuitée will request these visa documents from the hotel upon Your acceptance of a 30 EUR (thirty Euros) charge in the event that You cancel the booking.

Nuitée will do it's best to accommodate Your request but it is not guaranteed that the hotel will respond to Your visa document request.

Nuitée has no control over any charges that a hotel may implement for visa support documents.

In the event that a hotel implements charges for visa support documents, Nuitée requires that the User makes the relevant payment directly to the hotel.

Promotions & Rates

Promotions and Promotional Rates

Promotions are offered in good faith only. Some promotions are more popular than others in which case the rooms featured will be sold out much quicker. Nuitée reserves the right to modify or change any promotion or offer at any time without notice. Please make a search for Your requested dates for the most current rates.

General & Transfers

General

Telephone calls to Nuitée may be recorded to enable us to monitor and improve our services. Please contact us at info@Nuitée.com if You do not wish to receive any promotional emails, newsletters or special deals. Nuitée shall not be liable for any failure in service relating from uncontrollable circumstances such as flood, earthquake, riot, terrorist acts, acts of governments or authority change in a country, bad weather conditions, etc. The climate differences and energy saving rules of different countries might affect the heating systems at the hotel which is located at that particular area and/or country e.g.,. the heating system in Italy can only be operated between Nov 15 and March 15 due to government regulations. Opening and closing dates of the swimming pools also might be affected by the climate and weather conditions. Nuitée is not liable for the practices of hotels regarding these issues.

Transfers

Tours & Transfers and Activities sections has their own terms and conditions, therefore, for any service booked through the aforesaid tabs, corresponding terms will apply. For the transfers at booking the following general terms will be applied: Each transfer service listed has its own release period as displayed on the calendar. Once the transfer booking is completed, a voucher with the reference number will be provided. The voucher must be printed and presented as proof of reservation/booking. The voucher will show all the information necessary to reach the boarding point and will also show a contact telephone number for checking the booking and informing about contingencies. The destination and pick-up addresses on the voucher are the addresses where Your Passenger will be delivered and picked up. Nuitée will not assume any responsibility for omissions and typo errors, which may result in any interruption of the service. In case the booking is made for a round trip transfer, 2 (two) separate vouchers must be printed and presented to the driver / guide /transfer assistant on the corresponding service dates. Nuitée advises the Passenger to request transfer service confirmation 24 hours before service time. Transfers are not guaranteed, if no confirmation is requested or confirmation is not available. No reimbursement to the final consumer shall be made in the event of a no-show without prior consultation with and express authorisation from Nuitée, who shall inform You of charges payable which may vary up to 100% of the amount of the reservation. Information for the Booking of the transfer service is provided by You.

Legal Disclaimers

Limitation of Liabilities

Nuitée shall not be liable to You for; any and all indirect or consequential losses which may be incurred by You. This shall include but are not limited to; (i) any loss of profit (whether incurred directly or indirectly); (ii) any loss of goodwill or business reputation; (iii) any loss of opportunity; (iv) any act(s) and/or omission(s) of the Client(s) affected or any Affiliate(s) of their party; (v) any act(s) and/or omission(s) of a third party not connected with the Services and which were unforeseeable or unavoidable; (vi) any circumstances beyond Nuitée's control such as, but are not limited to, acts of nature, labour disputes or any other irregularity beyond Nuitée's control. Nuitée disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond its control. Acting as a booking agent we are unable to accept liability for illness or personal injury, theft or damages arising from your customer's stay in the accommodation booked on behalf of the customers, unless as a direct result of the negligence of nuitee.com. Whilst Nuitée.com will provide the utmost assistance if the above does occur, we are in no way liable and any claim for damages for the above should be made directly to the accommodation provider, and will be under the jurisdiction of the law of the country in which the accommodation is located.

Force Majeure

Neither we nor the supplier can accept liability or pay compensation where the performance of our obligations to you are affected or prevented as a result of force majeure. In these terms, force majeure means any event which either Nuitée.com or the supplier could not foresee or avoid, even with due care and consideration. Such events include, but are not limited to :- war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, strike action, natural or nuclear disaster, adverse weather conditions, accidents and related delays, volcanic ash cloud, fire and all similar events outside of our control.

Data Protection & Privacy

Data Protection

For the purposes of this clause, where terms and expressions used are not defined in thisTerms and Conditions, they will have the meaning assigned to them by the Regulation (EU) 2016/679 and laws, regulations or statutory instruments enacted thereunder (the "GDPR") or otherwise applicable.

For the purposes of this Terms and Conditions, Nuitée Travel Ltd, it's Clients and Suppliers all act as independent Data Controllers in relation to the personal data they process in the course of the performance of the Agreement and each shall comply with its respective obligations under applicable data protection legislation in relation thereto, including the application of all necessary security measures to ensure protection to the personal data.

Each party shall promptly provide the other party such reasonable cooperation, information and assistance as required from time to time to enable such other party to comply with its obligations under applicable data protection legislation.

The parties shall not knowingly perform their obligations under this clause in such a way as to cause the other party to breach any of its obligations under applicable data protection legislation.

Governing Law & Agreement

Controlling Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of Ireland. All claims, legal proceedings or litigation arising in connection with the Product, Travel Inventory, Services will be brought to courts located in Ireland and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.

Entire Agreement

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, You shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and You will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions

IMPORTANT

When You complete the booking online, You must check and make sure all the details on the pre-paid accommodation voucher (such as hotel address, hotel info, city and country details) are correct.

Use of the Nuitée.com website is subject to Your acceptance of Our terms and conditions. If You do not accept these Terms and Conditions, You must refrain from using the website.

Acceptance & Acknowledgement

If you do not fully understand or do not accept these terms & conditions, please do not Accept but, contact Us for clarification. Email: hello@nuitee.com